Author Topic: Sat Nav SD Card not recognised - Can it be recovered?  (Read 406 times)

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Offline raynerph

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Sat Nav SD Card not recognised - Can it be recovered?
« on: April 11, 2019, 10:25:24 PM »
Hi,

Earlier this week I used the Mazda Toolbox application successfully (or so I thought) to update the Sat Nav SD Card from my 18 plate Mazda 3.  Before removing the SD Card from my PC I even ensured that the PC had given the safe to remove message.

Next day the car wouldn't recognise it as a valid Mazda SD card, and now the Mazda Toolbox application on the PC won't recognise it as a valid Mazda SD card. 

If I use Windows File Explorer I can browse into the SD Card.  This shows just one folder with no files in it.  Although the space used indication for the card shows that a lot of the space is used and so I presume that files are there but just not visible to Windows Explorer.

I've booked my car in to a dealer to have the issue looked at, but just wondered if there was a simple fix for this to save time.

In the past I had successfully updated the same SD card in the same PC and so I didn't expect to run into a problem. 

This isn't the 8GB problem that other people have run into with older SD cards, the card's size is 16GB.  The card is not set to 'locked'.

Thanks.

Offline Willpower

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Re: Sat Nav SD Card not recognised - Can it be recovered?
« Reply #1 on: April 11, 2019, 11:06:50 PM »
Not experienced this, but it is a little worrying.  Please let us know what Mazda says.
Look at life through the windscreen, not the rearview mirror.
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Offline raynerph

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Re: Sat Nav SD Card not recognised - Can it be recovered?
« Reply #2 on: April 27, 2019, 04:24:08 PM »
Yesterday I took my car to my helpful and friendly Mazda dealer.  They confirmed the required data/software is no longer on the SD Card and that is why it doesn't work.  I had hoped that they would be able to just load the required data back on to the card and the problem would be solved.  Sadly it wasn't as simple as that and the options given to me were to pay around £500 for a new SD Card or contact Mazda UK to ask for help.  I've chosen to write to Mazda UK and I'm now waiting for their answer.  I'll post back to this thread when I get an answer.

What I didn't say when I started this thread is that this problem came on the back of resolving another related problem.  Like many Mazda owners I registered for an account with mazda.naviextras.com and also used the Mazda Toolbox Application to keep the SD Card updated.  When I traded in my 14 Reg Mazda 3 SE-L Nav for an 18 Reg Mazda 3 SE-L Nav I used the Mazda Toolbox app with a new SD Card and this meant that I had two Sat Navs in my mazda.naviextras.com account.  At the moment there isn't a way for a customer to delete an old car / sat nav from their mazda.naviextras.com profile.  After six months had passed by and the old car hadn't vanished from my mazda.naviextras.com profile I was becoming concerned this could become a future problem for me, or the new owner of my old car.  I contacted mazda.naviextras.com to ask for the old car's details to be removed - they responded by telling me to contact Mazda customer services.  I contacted Mazda customer services and was told that mazda.naviextras.com should have removed the old car when I asked, but offered an alternative of deleting my mazda.naviextras.com profile and starting again with a new profile.  I did this and when I inserted the SD Card into my PC (using the Mazda Toolbox application) it was correctly registered with my new profile.  Whilst the SD Card was still in my PC the Mazda Toolbox indicated a new map update was available and it was after this update was completed that the SD Card mysteriously stopped working.  I am left wondering if deleting and creating a new profile in mazda.naviextras.com is the cause of my SD Card problems but this could just be a coincidence...

Offline Willpower

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Re: Sat Nav SD Card not recognised - Can it be recovered?
« Reply #3 on: April 27, 2019, 08:42:49 PM »
Thanks for keeping us updated. I suspect that there is a problem caused by the retention of your old card details by   naviextras  and I am disappointed that you have become a ping pong between them and Mazda customer service.  I do hope that you are able to resolve this. Let us know how you get on.
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Offline gravy258

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Re: Sat Nav SD Card not recognised - Can it be recovered?
« Reply #4 on: April 28, 2019, 05:54:36 PM »
if mazda can't resolve this issue Nav cards can be bought off ebay in the region of £50. I bought one two years ago, works and updates fine.
The new card would only last as long as your current subscription.
I would try making a new account with mazda with a different email address if you have to go down this road

Also there is a option, once your card is locked to the vehicle, to make a back up SD card

Offline raynerph

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Re: Sat Nav SD Card not recognised - Can it be recovered?
« Reply #5 on: April 30, 2019, 08:43:55 PM »
Thanks for your thoughts and support.

Mazda UK have looked at my situation and are prepared to issue a replacement SD Card free of charge, and so I should have that in a few days. :-)  I don't think I'll ever find out why the old SD Card stopped working, it could have been a random IT fault or it could have been something systematic to do with the naviextras profile.

In my telephone conversation with Mazda UK I was advised not to worry about how many cars are listed in my naviextras profile, as people who work for Mazda can end up with lots in their profiles and it simply isn't an issue, the advice is just to use the Toolbox application and ignore the web based naviextras account.  However, the person that I spoke to did recognise that the idea of a delete option has some merit and will be considered for addition to Naviextras at some point in the future.

I think that this is a good result, just a pity it has cost me so much time (6hrs or so), but at least it hasn't cost me £500.

Offline Willpower

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Re: Sat Nav SD Card not recognised - Can it be recovered?
« Reply #6 on: May 01, 2019, 09:29:14 AM »
Result : 
Look at life through the windscreen, not the rearview mirror.
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Offline raynerph

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Re: Sat Nav SD Card not recognised - Can it be recovered?
« Reply #7 on: May 17, 2019, 09:07:25 PM »
The new SD Card was fitted today - and all OK.   :)

When I got the car home I nervously slotted the new SD Card into my PC to see what would happen... and thankfully it worked. The Toolbox Application accepted the new SD Card and identified that an update was available and installed it.  (There was no download delay, so I presume that the map update was already in my PC from when I applied it to the old SC Card.)

When I fitted the SD Card back into the car the car recognised it and the Sat Nav is still working OK.  What really happened to the old SD Card remains somewhat of a mystery.

Whilst at the dealer I had a sit in the new 2019 Mazda 3 model.  It had only just arrived in the showroom, the engine was still warm and the water dripped off the doors when I opened it (as it clearly had just been washed).  I managed to set off the car alarm on the new Mazda 3 and in the confined space of the showroom it was VERY loud.  The sales person mentioned something about an automatic locking feature with the new model, LOL.  I was most impressed by the design and quality of the new interior - it is a massive change from the last model, but under the bonnet the engine looked very similar.

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Re: Sat Nav SD Card not recognised - Can it be recovered?
« Reply #7 on: May 17, 2019, 09:07:25 PM »