Author Topic: 2010 Mazda 3 185 Sport Nav 75,000 mile service  (Read 7134 times)

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Offline stu.ratcliffe

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2010 Mazda 3 185 Sport Nav 75,000 mile service
« on: November 07, 2014, 08:41:37 AM »
Morning all,

Never posted here before, but found a lot of information so far since I first bought the car in July last year, so thank you for that!

My 75,000 mile service is due within the week, and I've been ringing around gathering quotes. There are 2 Mazda service garages within 5 miles of where I live, both of which have quoted around £800 for the service! When I asked what was included, the only information I got was:

Full Mazda Service- £824.86
Included :
Fuel Pipe Injectors
Fuel Filter
Air Cleaner
Brake Fluid Change.

I'm not massively clued up when it comes to cars, but to me the only thing on there that can be pushing the price up is the injectors, so what do they actually do with them at 75,000? They can't be replacing them for £800, so are they literally just taking a look to make sure they're ok? Seems incredibly expensive!

The other mazda garage did an online quote for the 75,000 scheduled service of £480 - when I rang to confirm what was included, before I told him the price online he tried to tell me it would be around £800, but they take a subjective view on whether they need to take the engine apart to check the valve clearance (no mention of injectors at all), and if they didn't, it would be closer to £600. He couldn't explain to me why the website quoted £480 - he claimed there must be a problem somewhere with the websites as the parts alone for this service are around £450.

Does anyone who's had a 75,000 mile service on the MZR-CD 2.2 engine actually know what they do for the better part of a grand? All independant garage quotes have been around £200, some as low as £150, so they obviously don't understand what's supposed to be done.

To be honest, I looked into the car and when I found out it was chain driven rather than belt driven, I thought I was safe from a massive service cost, and everyone I've asked at work was shocked when they heard mazda wanted to do anything with fuel injectors / valve clearance at 75,000 miles, is it all really necessary? I'm not sure I can afford a big service right now as just had to fund half of a new clutch / DMF on my freelander.

At these kind of prices to keep an older / higher mileage car on the road, I can't see I'll be keeping this car until the finance ends in 2 1/2 years, so I'll be looking to replace it as soon as I'm ready, so I'm contemplating sacking off the warranty I have and getting the service done by www.servicingstop.co.uk - which costs £180 and they collect the car from my home, and deliver it back again once it's done. Does anyone have any opinion on their service? Does it include everything I'd need at 75,000 miles?

Thanks for any help and advice, it really does seem a ridiculous cost for inspecting my car, not even getting anything replaced other than filters!

Stu

Offline NUFC19

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Re: 2010 Mazda 3 185 Sport Nav 75,000 mile service
« Reply #1 on: November 07, 2014, 04:53:43 PM »
This is a maintenance schedule. When mine hits 75k I wont be using a main dealer. 

Offline stu.ratcliffe

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Re: 2010 Mazda 3 185 Sport Nav 75,000 mile service
« Reply #2 on: November 12, 2014, 04:36:44 PM »
I've finally had a response from my local Mazda dealer:

Good Afternoon Stuart ,
 
Apologies for the late reply regarding the information on your Mazda. I understand the information I have given you seems a lot of money since your email I have currently been in touch with a Mazda Technician who has given me the information to as why the service price is high and also why it is a must to replace the Fuel injectors at this point in the vehicles servicing.
 
Reason for replacement of the fuel injectors would be due to the copper washers needing replacements as these can only be used once there are also four steel pipes which cause tension on the chain this can cause leaks into the engine system.
 
This is something that we cannot force you to have on your service as this is your decision , but unfortunately this would invalidate the service as we would be removing something that is part of the service requirements .
 
If you require any further information then please contact me back on.......

===================================================

Does this make sense to anyone with a little more knowledge than I have? The service book simply states that the fuel injection system should be "inspected", so is she trying to tell me the replacements needed are because they have to remove things while inspecting the injectors?

Cheers

Stu

Offline Willpower

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Re: 2010 Mazda 3 185 Sport Nav 75,000 mile service
« Reply #3 on: November 12, 2014, 05:13:02 PM »
so is she trying to tell me the replacements needed are because they have to remove things while inspecting the injectors?

That does seem to be the logic and is understandable. I do not have the experience of Diesel servicing, however I do know that copper washers distort under pressure. This distortion is essential to ensuring the integrity of the seal between the injector and the block.  If the injectors need to be removed for inspection (I do not have that knowledge) then in my opinion it makes sense that the copper washers are a one time use item and would need to be replaced.
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Offline cwilliams255

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Re: 2010 Mazda 3 185 Sport Nav 75,000 mile service
« Reply #4 on: November 25, 2014, 05:06:40 PM »
I'm not suggesting its the right thing to do but I didn't pay that for my service at that milage. My 2009 Mazda 3 2.2D is now at 95k and hasn't fallen to bits (although its just bust a rear shock @ £155 each!!). I get it serviced at an independent mazda specialist, I will dig out my DSR / job report to let you know what they did
« Last Edit: November 25, 2014, 05:16:45 PM by cwilliams255 »

Offline stu.ratcliffe

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Re: 2010 Mazda 3 185 Sport Nav 75,000 mile service
« Reply #5 on: December 08, 2014, 12:40:23 PM »
That would be good if you wouldn't mind.

I eventually got to the bottom of the huge price differences between different Mazda stealers. Those offering the lower rate (~ £450-£550) were not including the injector inspection. When I rang to question why the website was labelling this reduced service as the full 75,000 mile scheduled service they could not give me an answer.

They have completely destroyed my faith in main dealers so I took it to a local independent who did a "major" two-year service, which seemed to include a far more detailed inspection of the vehicle in general (clutch / brakes / bearings / brake fluid change / electrical component inspection + a whole lot more that I can't remember off the top of my head) all in for £235. Whether or not the main dealer service, even discounting the injectors, would have covered these things I don't know, but when I asked what was included all they said was the handful of filters I mentioned above, brake fluid change + injectors. If that was the case, and this was the extent of it, I couldn't bring myself to pay around 500 quid for a few filters and a brake fluid change.

The independent was also able to update the DSR. The only thing I've had an issue with in the last 1200 miles since I had it serviced was the DPF light has started flashing while on the way to work this morning. From what I can gather the most likely cause is the garage forgot to reset the oil data, as I do a minimum of 50 miles a day, a lot of which is dual carriageway / motorway so it shouldn't be failing to regenerate. The garage are taking a look tomorrow, but I must admit I'm dreading the prospect of a new DPF!

Offline cwilliams255

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Re: 2010 Mazda 3 185 Sport Nav 75,000 mile service
« Reply #6 on: December 10, 2014, 05:03:17 PM »
I would ask the garage to do a manual regen just incase if they didn't do at the service, they should be able to initiate it through software. Touch wood the DPF in the 2.2D seems pretty resilient. My commute reduced from 80 miles a day to 10 miles a day 2 years ago and the car hasn't suffered any ill effects as yet despite its best efforts - it always chooses to regen right at the end of a long journey when I'm nearly home!  :)

If it does prove to be a DPF issue just get it removed, yes its probably now illegal but of all the garages I've spoken to none would be able to distinguish between the removal of the DPF and the replacement of the DPF. They all also believe that removing a DPF on a modern diesel is still going to be less polluting by a mile than say an old G reg or something diesel. I also don't believe that hitting owners with such hefty repair bills, potentially pushing perfectly normal usable cars into obsolescence (effectively forcing the manufacture of a new car) is better for the environment than just letting it drive around

 

Offline stu.ratcliffe

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Re: 2010 Mazda 3 185 Sport Nav 75,000 mile service
« Reply #7 on: December 11, 2014, 01:27:46 PM »
Took it back to the garage that did the service, they sounded quite convinced it would be a simple reset of the oil data as it had been forgotten in the past, but when he plugged the little computer in it came back with a DPF error. The device was an OBDII handheld machine, so not sure how good or accurate these are, but they kept the car for the day and apparently did everything they could with their computers but the error and light would not go away.

They are now saying the error is because one of the DPF sensors needs replacing, and want £350 to do it. I've not made a decision yet, as I've done enough reading around to know that these Mazda DPF's can be a nightmare for independent garages to deal with as not many have appropriate software.

I've done a good few runs on the motorway on the way to work and back, keeping it in 4th gear at 70-75mph for 10-15 mins and the light is still flashing. I've not had any reduced performance, or 'LIMP' mode as some call it, but I've just checked my oil level which is right up to the X on the dip stick. Seeing as the garage failed to notice this, I'm losing faith in them also, so I fear I have no choice but to take it back to a Mazda garage for a diagnosis?

I've also tried the pedal method which is supposed to be a way of resetting the service indicator, but this didn't work either.

Any ideas?

Offline stu.ratcliffe

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Re: 2010 Mazda 3 185 Sport Nav 75,000 mile service
« Reply #8 on: December 12, 2014, 09:53:14 AM »
Quick update on this -

Just come back from Mazda in Derby after I booked in for a DPF diagnostic - they originally quoted £44.50 + VAT for the diagnostic, but ended up only charging me £30 to reset the service indicator.

Words cannot describe how a) relieved I am, and b) how angry I am with the other garage who potentially tried to con me out of £350 for a DPF sensor. I made sure the guy at Mazda confirmed there was nothing wrong with the DPF, so if the oil level was high it was because the other garage have overfilled it.

On a separate note, this was one of the Mazda dealers who wanted a much lower figure for the 75,000 mile "scheduled" service, who weren't including the injectors because they didn't deem them as a necessary service item. However, they were completely upfront and honest about it, and the whole experience with them has been completely different to the shocking example of a main dealer nearer to my home in Loughborough.

If anyone else who is concerned with Mazda service costs reads this, it really isn't worth it unless you are 100% sure the independent you choose can actually do everything that needs to be done. Mazda computers that work properly seem to be very few and far between unless going to a main dealer.

Offline NUFC19

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Re: 2010 Mazda 3 185 Sport Nav 75,000 mile service
« Reply #9 on: December 12, 2014, 09:31:11 PM »
That's the reason i got a ecutek remap and proecu tuning kit,So i could reset the oil ratio after dropping the oil.
it also has other features like static dpf regen fault code reading etc.
  http://www.ecutek.com/Products/Trade/ProECU-Tuning-Suites/Mazda-Tuning-Suites/Mazda-Diesel/Features/Mazda-Diesel-Tools
 
 

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Re: 2010 Mazda 3 185 Sport Nav 75,000 mile service
« Reply #9 on: December 12, 2014, 09:31:11 PM »