Author Topic: Don't buy Mazda! You'll regret it!  (Read 18038 times)

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Offline JS

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Re: Don't buy Mazda! You'll regret it!
« Reply #15 on: June 21, 2011, 12:16:01 PM »
You are saying 'isolated issue'.
If that is the case, Mazda should feel embarrassed that something they produced could give up the ghost so prematurely. One would have expected them to try to fix the problem at their expense! It is just one car at the end of day, wouldn't they wish to retain their supposed reputation for reliability?

But one has to be sufficiently intelligent to do this, not arrogant money maker, whose view on drivers is only as £,£££.££ coughers.

Since then, I have heard so many complaints from drivers about Mazda, that if had heard just 10% of those before I bought my first and only Mazda, I would not have ventured trying at all.

I will let you know the outcome of the court case. I'll fight it to the end!
Thanks to all for your replies and interest!

Offline daiking

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Re: Don't buy Mazda! You'll regret it!
« Reply #16 on: June 21, 2011, 12:56:33 PM »
This is a wind up, right? Demo cars treated with courtesy :D Reputable dealer in Romford? ;) And the near fatal catastrophic failure happened whilst idling at some traffic lights?

ok...

So it wasn't the belt, it was the tensioner. You act as if this was the first mechanical failure on any vehicle in automotive history

These things happen unfortunately and I think you would be better off spending your energy taking the supplying dealer to the small claims court than embarrassing yourself with such hyperbole on this forum. Let us know how you get on but I still don't fancy your chances and acting in this way I'm not feeling particularly sympathetic either.

And before I forget, you bought a Mazda with a French engine?[face palm][/face palm]

Offline JS

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Re: Don't buy Mazda! You'll regret it!
« Reply #17 on: June 21, 2011, 01:00:26 PM »
daiking,

If you want come and seem me and I'll show you proof of everything written here.
My solicitors advise on who is to be taken to court.

And before I forget, are you a racist? (French engine!!!)
« Last Edit: July 05, 2011, 04:27:40 AM by JS »

Offline 185sport

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Re: Don't buy Mazda! You'll regret it!
« Reply #18 on: June 21, 2011, 01:49:36 PM »
daiking,

Are you mad or on some sort of drugs?
If you want come and seem me and I'll show you proof of everything written here.
My solicitors advise on who is to be taken to court.

And before I forget, are you a racist? (French engine!!!)

It's your attitude that's getting up folks noses.  I've held back replying for a while but you seem to be continuing on with your ill-informed rants so now I'm provoked to respond.

I would ask your solicitor one thing about the "Sale of Goods Act", who is the contract with?  In all cases with a consumer purchase the contract is with the retailer, not the manufacturer.

With warranties the case is slightly different, and varies with manufacturers.  I believe that for the usual UK 3 year warranty the first year is manufacturer backed, the 2nd and 3rd years are dealer backed.

Note that I'm not disputing you had an expensive failure, but unless you can prove it was a known manufacturing defect (i.e. many other vehicles have the problem) and Mazda were negligent then I think you're unlikely to win in court.  Due to the costs involved in court I would expect the dealer\Mazda to make a partial settlement offer, and it's up to you whether you accept that or go for a win.
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Offline JS

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Re: Don't buy Mazda! You'll regret it!
« Reply #19 on: June 21, 2011, 02:10:29 PM »


I would ask your solicitor one thing about the "Sale of Goods Act", who is the contract with?  In all cases with a consumer purchase the contract is with the retailer, not the manufacturer.



Reply from my solicitors: It's well established principle in the law of England & Wales that consumers have recourse against both the manufacturer and the vendor. And in the case of financial arrangements, against even the provider of credit (if  car loan obtained, or vehicle purchased by credit card over £100)

Offline Neil P

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Re: Don't buy Mazda! You'll regret it!
« Reply #20 on: June 21, 2011, 05:42:33 PM »
I have had 2 Mazda's now, a 2000 323 GLXi and my latest car a 2009 Mazda 3 2.2 150 diesel Sport.  I have to say that ( I am tempting fate now lol) I have so far not had any serious issues with either car, and also that the specification of the Mazda range far out classes most of the other manufacturers.  As for the reliability, I defy anyone to come up with any make of car that at some point in it's life no matter how it well it has been looked after hasn't suffered from some sort of mechanical hiccup?

JS, I consider myself to be quite a reasonable judge of character even going on the content of a post on a forum, and having read this thread from start to finish seem to detect a slight note of confrontation in some of your comments. 

My car has now done nearly 23000 miles and has recently had its annual service which was done at my local non Mazda garage.  I rang Mazda UK customer services and spoke to a delightfully helpful young lady who was more than willing to give answers to all the questions I had regarding any impact on warranty if I used my local garage to get the car serviced.  Fair enough it seems that you have had a bad experience with customer services, having said that, could it have been a possibility that you might have vented your frustration down the telephone at the person on the other end and put their back up?  They are trained to deal with angry customers and no matter what is said they should still take an impartial view, however, like you and I they are all only human.

One suggestion that I might have for you which might be worth pursuing is to get your local Trading Standards people involved, I have used them in the past to claim back compensation for second-hand parts that I bought when restoring my Mini, it was deemed that at the end of the day those parts sold to me should have been "Fit for purpose" and as a result I was awarded a full refund. You have to maintain a level headed approach when dealing with this type of thing because no matter how good you think you and your legal representative is, someone else used to dealing with such matters might also think the same way and you will then end up with a long dragged out case which could end up costing you a fortune to fight.

A nice polite manner and a smile or too, no matter how you feel can sometimes go a long way matey  ;)
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Offline Willpower

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Re: Don't buy Mazda! You'll regret it!
« Reply #21 on: June 21, 2011, 05:44:21 PM »
***   Post intended for the attention of member Samp ****

With due respect to member JS.  I would suggest to Samp that in view of his association with the the dealer involved, that he withholds any further comments or involvement in this thread. The legal ramifications must be obvious to anyone.

JS I would like to point out a couple of sections in the forum Rules & Regulations.

http://www.mazda3forums.co.uk/index.php?action=globalAnnouncements;id=3

14.   In light of our policy of encouraging candid, open exchanges of views and the rapid distribution of information originating from many sources, we cannot determine the accuracy of information that may be uploaded to the site and posted in the discussion areas.

15.   Opinions, advice and all other information expressed by participants in discussions are those of the author. You rely on such information at your own risk. Participants are urged to seek professional advice for specific, individual situations and not rely solely on advice or opinions given in the discussions.


Thankyou
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Offline FemGearHead

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Re: Don't buy Mazda! You'll regret it!
« Reply #22 on: June 21, 2011, 05:58:31 PM »
I am on my second Mazda (my first being an Mx6). My previous car had (by the time I got my current 3) almost 200k original miles on the clock, original engine, original clutch and original transmission. I'd say that Mazda reliability is pretty good to get that out of one car.

My 3 (2.3 engine) will be seven years old at the end of July with 85k miles on it. It has the original clutch, engine and transmission. The car has only left me stranded once, and that was due to a battery with age on it (and I was at home when this happened, so no biggie). All of my warranties ran out some time ago, but I still love my car like I did the day I took delivery of it. I've encountered some interesting issues, but with the help of my truly fantastic independent Mazda mechanic, we have basically figured everything out with very little help from Mazda. My mechanic's knowledge of Mazda has helped more than I could ever thank him.

I understand with every car maker, there will be a bad apple in the bunch. It won't prevent me from buying Mazda again.
« Last Edit: June 21, 2011, 06:28:05 PM by FemGearHead »
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Offline ross27

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Re: Don't buy Mazda! You'll regret it!
« Reply #23 on: June 21, 2011, 06:21:37 PM »
Here's a list of the Mazda's in my family (Between me and my Mum)

323 1.6 (possibly a 1.4)
3 TS2 1.6
3 Tamura 1.6
3 Sport 2.0
3 MPS 2.3

Not one of them has ever broken down! Most expensive job was the abs pump on the Sport, but i managed to get it replaced under extended warranty.

So not only from information on here, but personal experience too, i think its fair for me to say that your situation is unfortunate.

I feel for you, i really do, and i understand you are angry, but you come across very demanding and kind of irritating!
Hope it works out ok for you!

Offline JS

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Re: Don't buy Mazda! You'll regret it!
« Reply #24 on: June 21, 2011, 07:59:24 PM »

Fair enough it seems that you have had a bad experience with customer services, having said that, COULD it have been a possibility that you might have vented your frustration down the telephone at the person

Neil P, it could not have, as I do not vent anger on phones - I am very well aware that those answering the phones are just agents, not the ones to make decisions, so I cannot hold them responsible for doing only what they are told to do. Conversely, the boss in charge is usually hiding behind their backs, too afraid to talk to a customer directly (I've worked in retail and know perfectely well how stressful the job of the person at the shop front is).
It is one thing to answer your queries on the phone over general discussions, of course, they are polite. It is entirely different when they try to fool you with their own 'facts'.
All I can say, is that you , guys, have been lucky to have little or no problems with your cars - good for you. You'd better never be in my position, because you will then sing a different song. And of course, there is no manufacturer in the world whose cars do not suffer mechanical failures,but this doesn't mean we ,consumers, have no rights? In fact, precisely due to businesses being the way the are, the law attempts to protect consumers with specific regulations, etc, establishing Consumer Focus/Direct , Trading Standards (thanks for the suggestion BTW!), and what not.

I can see that reading my posts may seem that I am confrontational, but again, that does not matter as all  we are discussing is vehicles and support or the lack of it from the manufacturer, who cares if the owner is confrontational or not.

In any event it's not the members of this forum who should feel that I am venting anger against them, fellow motorist, some of whom happened to be luckier with their cars than me. I have no anger towards anyone, even towards the airheads in Mazda Motors UK. I am simply presenting facts the way they are, although with sharp words. No offence intended, least to the members of the forum.
I guess some of you are principals of dealers, or somehow concerned about the trade, hence taking it too personally.

If anyone had the time (not that I have it), I am happy to show you all correspondence with Mazda Motors UK and you will see no hint of confrontation on my part, but a lot of arogance on their end.

Happy motoring!
« Last Edit: June 21, 2011, 11:00:58 PM by JS »

Offline FemGearHead

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Re: Don't buy Mazda! You'll regret it!
« Reply #25 on: June 21, 2011, 08:06:33 PM »
I can see that reading my posts may seem that I am confrontational, but again, that does not matter as all  we are discussing is vehicles and support or the lack of it from the manufacturer, who cares if the owner is confrontational or not.

JS, since you are new here, I will explain to you as nicely as I can as not only a long time member here, but also as a moderator - there is something called forum etiquette that we have (as well as other car forums on the web). This forum is on the smaller size in terms of the number of active members and we try and keep a positive upbeat atmosphere here.

We all understand your frustration, but as a new member, it would be in your best interest to familiarize yourself with how our forum is run. We are more like a small family here and the levels of drama is less than on other sites.

I would suggest you calm down, browse the other parts of the forum and think before you speak (err type).

We have extended you the courtesy in being nice and thus, you are expected to return the favor.

If you feel you cannot be nice to everyone, I'm sure you can find a forum that welcomes confrontational forum members who don't care about one another.
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Offline JS

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Re: Don't buy Mazda! You'll regret it!
« Reply #26 on: June 21, 2011, 08:16:20 PM »
***   Post intended for the attention of member Samp ****

With due respect to member JS.  I would suggest to Samp that in view of his association with the the dealer involved, that he withholds any further comments or involvement in this thread. The legal ramifications must be obvious to anyone.
Actually, Romford Mazda have nothing to worry about! I do not wish to involve them in any legal matters, but Mazda Motors UK may suggest at some point that since they were the last servicing dealer, they should have picked up the unstable timing belt tensioner thus preventing the ensuing damage - one can expect anything from Mazda Motors...
Unfortunately, the vendor dealer is in the picture too, I have apologised to them that they had to be drawn in the matter, but that is the law (vendor and manufacture are jointly and severally liable).
Last post from me on this topic, till the outcome of the case.
« Last Edit: June 21, 2011, 11:01:23 PM by JS »

Offline a15cro

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Re: Don't buy Mazda! You'll regret it!
« Reply #27 on: June 21, 2011, 09:06:15 PM »
I'm choosing not to be drawn in on this one so all I will say is........

Hmmm interesting, I await the outcome.
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Offline MattMPS

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Re: Don't buy Mazda! You'll regret it!
« Reply #28 on: June 22, 2011, 09:29:18 AM »
I can see that reading my posts may seem that I am confrontational, but again, that does not matter as all  we are discussing is vehicles and support or the lack of it from the manufacturer, who cares if the owner is confrontational or not.


It is not your attitude towards the vehicles and support that is bothering people. We all understand your frustration and disappointment surrouding the problems regarding your car.

It is the argumentative way in which you are responding to every person who comments on your position. Firstly, you are posting on a forum for Mazda 3 cars, run by Mazda 3 owners who all quite clearly love their cars. What did you expect the reaction to be when you post such an agressive title/narrative?

Secondly, this is exactly the sort of forum which could be used to gain support to use against a manufacturer, not cut every person who comments to pieces thus ruining any potential benefit you could have obtained.

I actually have lots of other things i would like to know regarding your situation but I cannot be bothered to ask!

As with a15cro, i look forward to hearing the outcome of your predicament. Please make sure you update us all.
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Offline Neil P

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Re: Don't buy Mazda! You'll regret it!
« Reply #29 on: June 23, 2011, 05:45:47 PM »
I can see that reading my posts may seem that I am confrontational, but again, that does not matter as all  we are discussing is vehicles and support or the lack of it from the manufacturer, who cares if the owner is confrontational or not.


It is not your attitude towards the vehicles and support that is bothering people. We all understand your frustration and disappointment surrouding the problems regarding your car.

It is the argumentative way in which you are responding to every person who comments on your position. Firstly, you are posting on a forum for Mazda 3 cars, run by Mazda 3 owners who all quite clearly love their cars. What did you expect the reaction to be when you post such an agressive title/narrative?

Secondly, this is exactly the sort of forum which could be used to gain support to use against a manufacturer, not cut every person who comments to pieces thus ruining any potential benefit you could have obtained.

I actually have lots of other things i would like to know regarding your situation but I cannot be bothered to ask!

As with a15cro, i look forward to hearing the outcome of your predicament. Please make sure you update us all.


Right on brother  ;)
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Re: Don't buy Mazda! You'll regret it!
« Reply #29 on: June 23, 2011, 05:45:47 PM »