Author Topic: SatNav woes  (Read 8031 times)

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Offline 9swampy

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SatNav woes
« on: November 16, 2015, 10:43:14 PM »
On the second day with the car we had to take an emergency detour to visit a dealer because the SatNav went nuts. Resetting to Factory Defaults seemed to clear the problem, and all had been fine since. Recently it had threatened to go nuts again, but until Sunday night just past it had recovered before getting too confused. Now it's gone completely mad again. I've uploaded a video of it going nuts; at the very start we approach a roundabout but get caught at the lights but you can already see the SatNav thinks we're stopped in the middle of the roundabout - we clearly weren't! The fun really starts about a minute in to the video when the lights change and we take the first exit straight onto the A12; not the long slip road running alongside the A12, nor any of the side streets indicated. Thereafter for the rest of the video we're actually just on the A12 heading south - certainly not what the SatNav seemed to think. Wasn't the end of the world as having completed the unfamiliar back-street portion of our trip we didn't need the SatNav anymore; but doesn't change the fact that clearly the SatNav as it stands simply isn't fit for purpose.

Click here for the video (sorry, but this site doesn't seem to like videos - and WillPower would freak if I loaded 200megs of video anyhoo >:D


Offline Willpower

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Re: SatNav woes
« Reply #1 on: November 16, 2015, 11:40:27 PM »
   Who Me  ? ? ?

Perhaps the signal receiver was confused due to all the metallic structures and overhead gantries surrounding the car, which were causing the signal to become blocked.
 It did rectify the situation once back it the open.   

I know it's of no real help to you, but I've travelled exactly the same route with my 7 year old TomTom without a hitch.


(cough,cough) On a more serious note, I'm not sure that a trip to the dealer would solve anything. I've a feeling that the problem is more in the architecture of the software.
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Offline 9swampy

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Re: SatNav woes
« Reply #2 on: November 17, 2015, 10:23:38 AM »
It did rectify the situation once back it the open.

No it didn't, it just so happened there was road slightly to the right in front of me where the SatNav thought I was. Seconds after I stopped the video it was off jumping all over again.

(cough,cough) On a more serious note, I'm not sure that a trip to the dealer would solve anything. I've a feeling that the problem is more in the architecture of the software.

Unfortunately I'm coming to the same conclusion, hence "not fit for purpose".

Ooh, and nothing to do with structures around; it had been happening when I was crossing Wanstead Flats a few minutes before too, and everywhere in between.
« Last Edit: November 17, 2015, 10:30:26 AM by 9swampy »

Offline dtaylor928

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Re: SatNav woes
« Reply #3 on: November 20, 2015, 08:37:20 PM »
Hi,

It certainly does look like it is something to do with the GPS and not getting a lock on the satellites… worth checking the satellite screen to see how many it sees.

What version of MZD-Connect are you on ?  The latest is 56.  I’ve had my car for over 18 months now and the system was very flaky in the early days.  On a journey of over an hour the system used to slow down and the map became behind the instructions… so much so it showed no correlation as to where you were !

Since being on version 56 I would say it is the most stable it has ever been.  When they fix things with each update they seem to break something else though too !  If you pay for the connected services then fuel prices no longer work on version 56 !

With the MZD-Connect being installed in all the latest Mazda cars then surely it can only get better.

Your issue does seem to be with the GPS receiver though not being able to pin point your exact position… something the dealer should be able to fix…
Cars owned…
Mazda 3 2.2 SportNav Diesel (Current)
Mazda 3 1.6 Sport
Mazda 3 1.6 Takuya
Vauxhall Astra 1.6 Active
Vauxhall Astra 1.8 SXi
Fiat Bravo 1.6 SX
Ford Escort XR3i
Ford Escort 1.3
Ford Escort 1.1

Offline 9swampy

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Re: SatNav woes
« Reply #4 on: November 21, 2015, 12:18:20 AM »
@dtaylor928 Thanks for taking the time to respond.

Funny thing is the SatNav went screwy second day we had the car, back in September, but following a Factory Reset since everything's been for the most part fine, until Sunday past. I'm pretty convinced therefore it's not a hardware fault.



I know you've since posted on another thread I had about the odd situation wherein my Failsafe version is 56, but my active OS is only 51. I've an appointment scheduled for the 4th December to reattempt the 56 upgrade and I hope my experience thereafter is as yours as I'm loving everything else about the car, even the Infotainment apart from these two SatNav situations.

I've heard the connected issue before, but since that's the one thing that has never worked on mine at all - as in can't connect to WiFi nvm get connected services to work, if it doesn't work post upgrade I'll have lost nothing - though Mazda will have missed out on another subscription...
« Last Edit: November 21, 2015, 12:22:13 AM by 9swampy »

Offline dtaylor928

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Re: SatNav woes
« Reply #5 on: November 21, 2015, 10:24:34 AM »
Hi,

Hopefully all will go smoothly when they attempt to upgrade you again… a shame you have to wait until the 4th December though.  Let us know how you get on.

I agree with the fuel pricing… it pales into insignificance against other issues experienced and something I hardly used… I just reported it as not working as it should and is part of the connected services I am paying for.  I read somewhere on the forum a while back about someone having the Bluetooth module replaced with an upgraded one and their phone worked fine… maybe you should push your dealer more.

Again with these units being installed in all the new Mazda’s then the user base will increase vastly so the issues should be reported more frequently and hopefully fixed more rapidly too.

18 Months in and I too am happy with the car.  Had a few issues outside of the MZD-Connect too…

A ‘creaking’ on a bumpy road… that is apparently a known fault too… something to do with the bracket the wiper motor is fitted to which rubs again a ‘scuttle’ plate when the car twists.  Apparently the solution is to bend the bracket !  My dealer sorted this.

Also had the heads up display stick… must have happened four or five times… stopping and starting the car fixes it though and does not happen enough to be a problem.
Cars owned…
Mazda 3 2.2 SportNav Diesel (Current)
Mazda 3 1.6 Sport
Mazda 3 1.6 Takuya
Vauxhall Astra 1.6 Active
Vauxhall Astra 1.8 SXi
Fiat Bravo 1.6 SX
Ford Escort XR3i
Ford Escort 1.3
Ford Escort 1.1

Offline dtaylor928

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Re: SatNav woes
« Reply #6 on: August 03, 2016, 08:23:46 PM »
Just had a new MZD Connect update installed... it is a minor version change from 56.00.512 to 56.00.513... this has now fixed the fuel pricing information on connected services which has been a problem for 6+ months.  So far so good...
Cars owned…
Mazda 3 2.2 SportNav Diesel (Current)
Mazda 3 1.6 Sport
Mazda 3 1.6 Takuya
Vauxhall Astra 1.6 Active
Vauxhall Astra 1.8 SXi
Fiat Bravo 1.6 SX
Ford Escort XR3i
Ford Escort 1.3
Ford Escort 1.1

Offline 9swampy

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Re: SatNav woes
« Reply #7 on: August 04, 2016, 01:15:16 AM »
Good to hear the upgrade's fixed that at least for you. Mine's been stable; haven't had a jumping experience in a long time though I still can't connect to my home wifi or my phone so can't get traffic updates. Honestly a good few times when I've been off the beaten track now I've set the SatNav on my phone and left it on the passenger seat shouting at me so I get the traffic update amendments and ignore the car's SatNav at appropriate turns until it picks up the same route as the phone's shouting out. Infrequent enough to leave me tempted to not even ask for the update when I go in for my first year service... dunno yet...

Offline dtaylor928

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Re: SatNav woes
« Reply #8 on: August 04, 2016, 07:36:41 PM »
Mines approaching 2.5 years old now and will be due it's fourth service by the end of the year.  Had so many issues with the Satnav in the early days and sometimes was barely useable.  Each update has fixed something yet broke something else.  One day in though and all is actually looking promising.  Took 2.5 years to get there mind you.  My only gripe is that when they applied this update they totally wiped the system.  I lost all my favourites... locations, radio stations as well as fuel economy and all the set up features.  Not impressed about that and I am sure it could have been saved.

It's the technology that helps sell the cars but if it does not do what it is claimed to do then it takes the sparkle off it a little.  You should get the update... what could possible go wrong... :o/
Cars owned…
Mazda 3 2.2 SportNav Diesel (Current)
Mazda 3 1.6 Sport
Mazda 3 1.6 Takuya
Vauxhall Astra 1.6 Active
Vauxhall Astra 1.8 SXi
Fiat Bravo 1.6 SX
Ford Escort XR3i
Ford Escort 1.3
Ford Escort 1.1

Offline 9swampy

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Re: SatNav woes
« Reply #9 on: August 22, 2016, 05:45:07 PM »
Just been in for service and they bumped me up to 56.00.513 though I've not lost any settings or my mileage history as far as I can see. Still can't connect to wifi either though and the service guy suggested there's a ICU (integrated command unit?) that they can request from Mazda central that would fix that too. No charge. Hmm, maybe. Maybe not... Has anyone had this done?

Offline RichardC

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Re: SatNav woes
« Reply #10 on: August 25, 2016, 08:39:31 AM »
The Satnav in my 2014 NavSport has worked brilliantly for the last 2.5 years. However 3 weeks ago the 'loading' message went on and on without actually loading. I stopped the car and rebooted to no avail except I now had a new message to say that my car was not fitted with Satnav! I stopped again and removed and replaced the SD card with no effect. However after several attempts the Satnav behaved quite normally.

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Offline 9swampy

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Re: SatNav woes
« Reply #11 on: August 27, 2016, 10:23:16 AM »
@RichardC noightmare. I hope you weren't in  unknown territory at the time? First time mine died I was hundreds of miles from home in the backend of nowhere in Wales with no map, my phone was dead and my wife's couldn't get a signal.

At least you started working again. I wonder what the warranty would have been to have the unit fixed if it hadn't come up again.

Offline rabbie2

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Re: SatNav woes
« Reply #12 on: October 16, 2016, 09:39:05 PM »
Has anyone had problems with finding some street names in Scotland ? Have recently updated the sd card to overcome this problem to no avail. Thanks.

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Re: SatNav woes
« Reply #13 on: November 15, 2016, 10:24:26 AM »
Just been in for service and they bumped me up to 56.00.513 though I've not lost any settings or my mileage history as far as I can see. Still can't connect to wifi either though and the service guy suggested there's a ICU (integrated command unit?) that they can request from Mazda central that would fix that too. No charge. Hmm, maybe. Maybe not... Has anyone had this done?
I had what they described as a modified unit replaced, to solve a persistant failing to connect to my phones wifi. Seemed to help, though still had trouble some days, as it would just kick both the Bluetooth and wifi out, and I would have to just turn both back on. The free connectivity trial just finished, but now the satnav maps takes ages to load and seem to have lost access to travel information

Offline 9swampy

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Re: SatNav woes
« Reply #14 on: November 16, 2016, 07:53:23 PM »
@peroni definitely not a smooth and certain fix. I pootle along as is, no problems with bluetooth and that's more relevant for me. Would be good to be able to connect via wifi for updates and live traffic but not a killer. Still as I was...

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Re: SatNav woes
« Reply #14 on: November 16, 2016, 07:53:23 PM »